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SHIPMENT & RETURNS

Your Shipment

Packages are generally dispatched within 1 day after receipt of payment and are shipped via FedEx Ground, FedEx Freight or FedEx Express only.

We cannot / will not ship by UPS or DHL (both prepaid or collect are prohibited). We do not allow freight pick up from our warehouse.

Small orders of low value shipped in a single box may be sent by US Priority Mail or Express Mail at our discretion.

Shipping fees include handling and packing fees. Handling and overpacked fees are fixed ($3.00 per box used), whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Potential Returns

It is the customers responsibility to have a knowledgeable staff member place the orders. Many products have similar names, similar appearances, yet have very different applications. We do not give free returns for products ordered in error by the customer. All returns must be approved and an RMA number given before we allow any returns. Return shipping charges must be paid by the customer, as well as the re-shipment charges of the correct items. All products will be examined for any damages.Since product packaging and box filler is generally only good for one shipment (to the customer), it is the customers responsibility to return the goods using NEW OVERPACK and BOX FILLER materials. All glass products require overpacking (box inside a larger box with thick wadding between each container).

Damaged items, including any item with the shrink wrap removed, will not receive any credit for return.

Sterile items are not able to be returned for credit or exchange.

All claims regarding defective items or damages must be made in writing within 10 days after receipt of the shipment. If there are returns or requests for credit made after the passing of 10 business days following the receipt of your order, a 25% deduction may be made to any potential credit you may be offered.